Refund Policy.
At Defy Mobile, we are committed to providing excellent customer service and ensuring your satisfaction with our services. Our refund policy is designed to be straightforward and fair, like other prepaid companies.
Refund Policy.
At Defy Mobile, we are committed to providing excellent customer service and ensuring your satisfaction with our services. Our refund policy is designed to be straightforward and fair, like other prepaid companies.
Refunds are available for unused services within 30 days of purchase.
To qualify for a refund, the service must be unused and in its original condition.
Proof of purchase is required for all refund requests
To request a refund, please contact our customer service team at 1-855-994-2491 or visit https://esim.defymobile.com/contact-us
Once your request is received and verified, we will process your refund within 10 business days.
Refunds will be issued to the original payment method used for the purchase.
Activation fees and any used portion of the service are non-refundable.
Promotional items and special offers are not eligible for refunds.
Customers are responsible for any return shipping costs, if applicable.
We reserve the right to refuse a refund if the service has been used or if the request is made after the 30-day period.
At Defy Mobile, we aim to provide a seamless experience and ensure that you are satisfied with our products. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.