Defy Mobile Terms of
Service
Service
These Terms and Conditions apply to all services provided by our company regarding the resale of prepaid eSIMs. These terms are binding and enforceable when using our services. We can only accept deviations from these conditions if they have been expressly agreed upon in writing.
Our services include providing and managing eSIMs (electronic SIM cards) for mobile devices, allowing users to access mobile networks without the need for a physical SIM card. Unlimited bundles offer 1GB of unlimited 5G data every 24 hours from first use. After the 1 GB is used, unlimited data will be available at reduced speeds for the rest of the 24 hours.
We offer prepaid eSIMs for sale, which can be used in different regions and countries. These eSIMs are designed to provide customers with an easy and flexible way to access mobile data services.
To use our services, customers must register and provide necessary personal information such as name, address and email address. This registration process is essential for activating and managing the eSIM services.
We strive to provide our customers with high-quality service. However, we do not guarantee uninterrupted or error-free service. It is our duty to make reasonable efforts to ensure the reliability and performance of our services.
Customers are expected to use our services responsibly. Actions that are abusive, illegal, fraudulent, or that harm the network are strictly prohibited. Violation of these terms may result in suspension of services, with the customer remaining responsible for any charges incurred.
Customers are responsible for ensuring that their devices are compatible with eSIM technology. Compatibility may vary depending on device carrier and country of origin. Customer is responsible for verifying the compatibility of their device against the list provided at the time of purchase.
Our services include providing and managing eSIMs (electronic SIM cards) for mobile devices, allowing users to access mobile networks without the need for a physical SIM card. Unlimited bundles offer 1GB of unlimited 5G data every 24 hours from first use. After the 1 GB is used, unlimited data will be available at reduced speeds for the rest of the 24 hours.
Personal information:Customers must provide accurate and current personal information, including their first name, last name, billing address, and a valid email address. This information is crucial for account creation and communication purposes.
Create account:Customers will create an account on our platform after providing the necessary information. This account manages purchases, tracks eSIM usage, and gives you access to support.
Acceptance of the terms:Customers are responsible for ensuring that their device is compatible with eSIM technology. A list of compatible devices is available on our website. By proceeding with registration, the customer acknowledges that his device is compatible.
After successful registration, customers can proceed to purchase and activate their eSIM:
Selection of eSIM:Customers can browse different eSIM options on our platform, each tailored to different needs and destinations.
Payment process:Customers can proceed to payment once the eSIM has been selected. We accept various payment methods including credit/debit card, PayPal, Google Pay, Apple Pay and Alipay. All transactions are processed securely; the payment currency is in US dollars ($).
eSIM delivery: After purchase, the eSIM is delivered electronically. Customers will receive an email with detailed instructions on how to install and activate the eSIM. The eSIM can also be accessed via the 'My eSIMs' tab in the customer's account.
Activation:Activation of the eSIM is the customer's responsibility. The process usually involves scanning a QR code and following simple steps. Once activated, the eSIM is ready to use according to the chosen subscription.
Support and help:In case of any issues during the registration or activation process, customers can contact our support team for assistance. Our team is ready to guarantee you a hassle-free experience.
Payment terms:Services can be purchased using various payment methods, including credit/debit cards, PayPal, Google Pay, Apple Pay and Alipay.
Currency:All transactions are processed in US dollars (USD).
Security: Prices include all applicable taxes and fees unless otherwise stated.
Inclusivity of costs:Customers are responsible for ensuring that their device is compatible with eSIM technology. A list of compatible devices is available on our website. By proceeding with registration, the customer acknowledges that his device is compatible.
General policy:eSIMs are one-time purchases and are non-refundable. Customers are not entitled to a refund if their devices are not unlocked or if they are not eSIM compatible.
Unlimited Bundles: Unlimited bundles are limited and the speed is reduced after a specific amount of data is used at maximum speed.
Monthly Subscriptions:Defy Mobile SIMs have monthly plans and these must be renewed to continue using the number and not lose it.
Virtual Numbers:Virtual numbers do not work on WhatsApp and other similar services, and the Customer is not entitled to a refund if he does not receive the OTP codes for such services.
Jurisdiction:The services provided shall be governed by and construed in accordance with the laws of the jurisdiction where the service provider is located. Any legal action or proceeding relating to or arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in this region.
Service Availability:The services are provided 'as is' without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement.
Limitation of Liability:The service provider will not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or other intangible assets.
Monthly subscriptions:Defy Mobile SIMs have monthly plans and these must be renewed to continue using the number and not lose it.
Virtual numbers:Virtual numbers do not work on WhatsApp and other similar services, and the Customer is not entitled to a refund if he does not receive the OTP codes for such services.
For more information or assistance with our services, please contact us via the following channels:
Email support:[email protected]
available in the bottom right corner of Live Chat Support:our website.
WhatsApp support:(855) 994-2491, 24/7 available
Postal correspondence:Defy Mobile, 5940 S Rainbow Blvd Ste 400 PMB 549514, Las Vegas, NV 89118
Service Availability: Although the service provider strives to ensure that the service is available and uninterrupted, there is no guarantee of uninterrupted service. The provider is not liable for any interruptions or lack of availability.
Garantiedisclaimer:The services are provided 'as is without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement.
Limitation of Liability:The service provider will not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or other intangible assets.
Virtual numbers:Virtual numbers do not work on WhatsApp and other similar services, and the Customer is not entitled to a refund if he does not receive the OTP codes for such services.
Property:All intellectual property rights in the Services, including all software, documentation and content provided, are owned by the Service Provider or its licensors.
Use of the service:Users are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes as set forth in these Terms.
Limitation of Liability:The service provider will not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or other intangible assets.
Virtual numbers:Virtual numbers do not work on WhatsApp and other similar services, and the Customer is not entitled to a refund if he does not receive the OTP codes for such services.
Data protection:The service provider is committed to protecting the privacy and security of its users' data. The personal information collected will be used in accordance with the company's privacy policy.
Consent to use data:By using the Service, Users consent to the collection, use and sharing of their information as described in the Privacy Policy.
Limitation of Liability:The service provider will not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data or other intangible assets.
Virtual numbers:Virtual numbers do not work on WhatsApp and other similar services, and the Customer is not entitled to a refund if he does not receive the OTP codes for such services.
Non-transferable:Users may not transfer or assign their rights or obligations under these Terms without the prior written consent of the Service Provider.
Rights of the service provider:The service provider may transfer its rights and obligations to a subsidiary or in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of its assets.
Service activation:After successful purchase, the service (e.g. eSIM) is activated immediately or at a scheduled time, depending on the customer's choice. Customers will receive detailed instructions via email on how to install and activate their service.
Accessibility:The service can be accessed through the customer's account on our website or through our mobile application. Customers can view and manage their service details in the appropriate section (e.g. 'My eSIMs' tab)..
Compatibility:Customers are responsible for ensuring that their device is compatible with eSIM technology. A list of compatible devices is available on our website. By proceeding with purchase, customers acknowledge and accept responsibility for compatibility checks.
Service limitations:Although we strive to provide an uninterrupted service, we cannot guarantee that the service will always be available, timely, secure or error-free. The quality of the Service may be affected by various factors, including but not limited to customer location, device and network congestion.
Changes to the terms and conditions:We reserve the right to change these terms and conditions at any time. Changes will become effective immediately upon posting to our website. Continued use of our services after any such changes constitutes acceptance of the new terms.
Applicable law:These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without giving effect to Dispute Resolution: Any dispute arising out of or relating to these Terms shall be resolved by arbitration, in accordance with the rules of the arbitration association of the jurisdiction.
Intellectual property:All intellectual property rights in the Service, including trademarks, service marks, patents, copyrights, and trade secrets, are owned by us or our licensors. Using our service does not grant customers any rights to our intellectual property.
User Contributions:Any content or data uploaded by users while using our service remains the property of the user. However, by uploading Content, users grant us a worldwide, royalty-free license to use, reproduce, modify and display such Content in connection with the Service.
Privacy:We do everything we can to protect the privacy of our users. Our Privacy Policy, available on our website, outlines our practices regarding the collection, use and disclosure of personal information.
Transfer: Customers may not assign their rights or obligations under these Terms without our prior written consent.
Complete agreement:These Terms constitute the entire agreement between Customer and us regarding the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between Customer and us.
Severability:If any part of these Terms is held to be invalid or unenforceable, that portion will be modified to reflect the intent of the parties or eliminated to the extent necessary so that the remainder of these Terms will remain in full force and effect.
No waiver:Our failure to enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
Email support:For any questions or support needs, please email [email protected]. Our team is committed to providing quick and helpful answers.
Live chat help:If you prefer real-time help, click the chat icon in the bottom right corner of our website. Our chat support is readily available to answer your questions immediately.
Phone support:For those who wish to speak directly to our customer service representatives, please call us on (855) 994-2491. Please note that our telephone lines are operational from 9am to 5pm Central European Time.
Business questions:For all business questions or proposals, please send your email to [email protected]. We look forward to exploring potential collaborations and business opportunities
Postal correspondence:If you would like to send us physical documents or correspond by mail, our mailing address is: Defy Mobile 5940 S Rainbow Blvd Ste 400 PMB 549514, Las Vegas, NV 89118. Our team at Defy Mobile is committed to ensuring that your experience with our services is seamless and satisfying. Whether it's a simple question or a detailed request, we are ready to provide you with the support you need.
